JUMP TO SOLUTION Solved

Original topic:

Is it normal for a Galaxy A12 with a cracked screen sound stays on when the screen is off?

(Topic created: 08-16-2023 08:32 PM)
2247 Views
charlottedell11
Asteroid
Options
A Series & Other Mobile

Is it normal when you Crack the screen of a Samsung galaxy A12 the screen turns off the the sound will stay on until you press the side key 

0 Likes

1 Solution


Accepted Solutions
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
Options
A Series & Other Mobile
That could have definitely caused some internal damage as well, so the sound you're hearing might be a result of the fall itself, rather than having to do with the screen; the same thing goes for the bug about the side key "fixing" the sound. I highly recommend taking your phone to a Samsung authorized service center, like uBreakiFix or Geeksquad, to further evaluate and give you an estimate on your repair.

View solution in context

11 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
Options
A Series & Other Mobile
How was the screen cracked?
charlottedell11
Asteroid
Options
A Series & Other Mobile
Spider webbed across the top of the screen
0 Likes
VerbumVeritum
Legendary Samsung Care Ambassador
Options
A Series & Other Mobile
Ah I see. 😥 And how did this occur? Was it because of a drop?
charlottedell11
Asteroid
Options
A Series & Other Mobile
Yah I dropped it on concrete
0 Likes
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
Options
A Series & Other Mobile
That could have definitely caused some internal damage as well, so the sound you're hearing might be a result of the fall itself, rather than having to do with the screen; the same thing goes for the bug about the side key "fixing" the sound. I highly recommend taking your phone to a Samsung authorized service center, like uBreakiFix or Geeksquad, to further evaluate and give you an estimate on your repair.
charlottedell11
Asteroid
Options
A Series & Other Mobile
Well the sound is if I'm watching a video when it does that the video sound will stay on
0 Likes
VerbumVeritum
Legendary Samsung Care Ambassador
Options
A Series & Other Mobile
It might be a combination of software and hardware factors. It's really hard to diagnose something like this online. Suffice it to say, I would have your phone serviced as soon as possible.
charlottedell11
Asteroid
Options
A Series & Other Mobile
Yah that or just get a whole new one in stead
VerbumVeritum
Legendary Samsung Care Ambassador
Options
A Series & Other Mobile
Very true! If you're interested in upgrading, the S23 line is very nice. I just got an S23+ for my mom.