Original topic:

Is it normal for a Galaxy A12 with a cracked screen sound stays on when the screen is off?

(Topic created: 08-16-2023 09:42 PM)
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charlottedell11
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Is it normal when you Crack the screen of a Samsung galaxy A12 the screen turns off the the sound will stay on until you press the side key 

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VerbumVeritum
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How was the screen cracked?
charlottedell11
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Spider webbed across the top of the screen
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VerbumVeritum
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Ah I see. 😥 And how did this occur? Was it because of a drop?
charlottedell11
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Yah I dropped it on concrete
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VerbumVeritum
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That could have definitely caused some internal damage as well, so the sound you're hearing might be a result of the fall itself, rather than having to do with the screen; the same thing goes for the bug about the side key "fixing" the sound. I highly recommend taking your phone to a Samsung authorized service center, like uBreakiFix or Geeksquad, to further evaluate and give you an estimate on your repair.
charlottedell11
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Well the sound is if I'm watching a video when it does that the video sound will stay on
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VerbumVeritum
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It might be a combination of software and hardware factors. It's really hard to diagnose something like this online. Suffice it to say, I would have your phone serviced as soon as possible.
charlottedell11
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Yah that or just get a whole new one in stead
VerbumVeritum
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Very true! If you're interested in upgrading, the S23 line is very nice. I just got an S23+ for my mom.