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Wednesday (Last edited Wednesday ) in
A Series & Other MobileIs your phone still under warranty? If you had no lock on your phone in the first place, this sounds like a manufacturer's defect (unless someone had access to your phone and put one on, forgot it and then attempted to unlock it before you discovered what they had done). When you say you spoke to Samsung Techs, were they the service center techs, or phone support? If you called Samsung, you may not have spoken to the real techs, but a CS rep trying to act as one. In any case, the service center people should have been able to help you, or at least told you nothing can be done once permanently locked, otherwise what use are they?
You can put in an error report with Samsung - I don't know if they actually respond to those, but at least it's on record. If you can't find your IMEI, your serial #, along with model code, should be listed in your Samsung account if the device was registered. If you go to your Google account and use the find my device, you will get a list of devices that had been signed into Google and if you click on the device, it will tell you the model # and IMEI. Since you are not actively on the device, when you click the device name, you will then have to click the setting wheel to bring up the device info.
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A Series & Other Mobile