Not able to log in Samsung Account due to forgetting password

[userM9AKyh2LBi]

Hello!

Recently i tried to log in with my samsung account in the settings. I had an account but forgot the password to it. Naturally, i tried to restore the password but couldn't, it wasn't a big deal as i didn't have anything important on it. Later i decided to create another account but couldn't log in using the new account. The device "insisted" on me logging into the old account. I've tried many things to try to make samsung forget about my old account but to no avail, is there a solution to this? Help is much appreciated!

Vincent

[MarvinG84]

Can't you log into your old Samsung account using your Google account?

[userM9AKyh2LBi]

Sorry I didn't make that clear that i don't have access to the Google account either. Thanks for the idea.

[MarvinG84]

Not sure if this would work, but I would try to factory reset the phone, and then when you set it up again, use your new Samsung account.

[SamsungJoJo · Accepted solution]

Hey there!

If you are still having issues with logging in to your Samsung Account, I recommend reaching out to our Samsung Accounts team for further assistance. They can be reached directly at 1-855-795-0509.