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07-23-2017 08:59 PM in
A Series & Other MobileI'm a new and proud owner of a Samsung Galaxy j7 Prime and I've only had this phone for about a month-and-a-half now and as today of July 23rd 2017 my back button and my menu button have both stopped working and they are not even lit up if anybody can help me please let me know.
Solved! Go to Solution.
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05-02-2018 10:54 PM in
A Series & Other Mobilewow... this really worked for me. thanks for the suggestion.
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05-02-2018 11:00 PM in
A Series & Other Mobilethanks 🙂
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01-14-2019 07:43 PM in
A Series & Other MobileThat worked for me this time, the other time I had to do what someone said on page 3 of this topic:
If you are still having some trouble, please try to wipe your cache partition by following these steps:
1. Power off your device
2. Power it back on by holding down the Volume Up, Home/Bixby, and Power keys.
3. When you see the Android laying down, wait for 30 seconds until it boots into the Recovery Menu.
4. From here, use the volume up/down keys to highlight "Wipe Cache partition" and select it with the power key.
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05-24-2019 11:38 PM in
A Series & Other MobileThank you. This worked. My back button is now functional
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06-03-2019 10:25 PM in
A Series & Other MobileUse other option, go to accessibility, dexterity & interaction, then assistant menu. Enable assistant menu and special cursor will pop up on screen including return botton, etc.
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11-27-2017 04:08 PM in
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11-29-2017 06:36 AM in
A Series & Other MobileIn that case, definitely reach out to Samsung directly via Phone (1-800-726-7864) or through the Samsung Plus App to get an evaluation and repair set up. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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12-19-2017 06:31 PM in
A Series & Other MobileI,ve had this phone for a few months now and it had no problems , i update 7.0 nougat and now my phone is broken
My back button won't work
My whole phone os buggy , it randomly opens the settings of the apps I'm in
While im watching a YT vid or something it will just go to the home screen.
I,ve udated most my apps and checked for updates
CAN SOMEONE PLEASE HELP!
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12-23-2017 12:50 PM in
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11-22-2018 09:38 PM in
A Series & Other MobileI just rebooted the system. The back button on this P.O.S. still wont work. You must think were all stupid. These phones are designed to fail. More failure - More money !!