JUMP TO SOLUTION Solved

Original topic:

Galaxy A14 boot loop problem

(Topic created: 10-01-2024 12:20 AM)
759 Views
Jmai
Constellation
Options
A Series & Other Mobile

So my husband and I got Galaxy A14 phones from the samsung website just under a year ago. Everything was fine until my husband's phone got into an updating loop that it wouldn't get out of so now he doesn't have a phone. Looked online and it should still be under warranty but it's $74 just to send the phone and have it looked at apparently. The other option is to call the Samsung hotline or go to a Samsung store in person. Anyone experienced this, any suggestions?

 
Thanks
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile

Sorry to hear that you would need to take the phone in for service to have the issue resolved 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


View solution in context

2 Replies
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile

Sorry to hear that you would need to take the phone in for service to have the issue resolved 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


3Fees
Red Giant
Options
A Series & Other Mobile
Boot loops are generally a software issue. It's a cost vs. a benefit situation. A15 6GB, 128GB is a much better phone and I'd go that route.

Cheers
3Fees
0 Likes
Reply