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Original topic:

Samsung A15 5G black screen issue on phone calls

(Topic created: 01-10-2025 08:04 PM)
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indiann
Constellation
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A Series & Other Mobile

Every time I make a phone call the screen automatically goes black making it impossible to see when it is required to put in passwords, pin numbers and codes. India

 
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meself
Honored Contributor
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A Series & Other Mobile
Run the diagnostic test and submit feedback
3Fees
Neutron Star
Options
A Series & Other Mobile
Change your screen timeout to longer time the screen stays on.

Cheers
3Fees
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Solution
Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html




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