JUMP TO SOLUTION Solved

Original topic:

Samsung A15 5G black screen issue on phone calls

(Topic created: 15 hours ago)
34 Views
indiann
Constellation
Options
A Series & Other Mobile

Every time I make a phone call the screen automatically goes black making it impossible to see when it is required to put in passwords, pin numbers and codes. India

 
0 Likes
Reply
3 Replies
meself
Honored Contributor
Options
Run the diagnostic test and submit feedback
3Fees
Red Giant
Options
A Series & Other Mobile
Change your screen timeout to longer time the screen stays on.

Cheers
3Fees
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply