I keep having an issue where when I plug my phone in to charge, the charging port gets super hot and starts smoking and burning. It happens with the original charger and others. I've had this phone for less than a year and after the burning started the battery life seemed to decrease dramatically. Any suggestions?
Hello. I can definitely see how this would be concerning!I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. We recommend not using or charging the phone until speaking with the team.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
