Samsung Members Support unable to understand

[HUHokNahman]

I am finding the Members support function completely useless. If I say that my phone won't take screenshots, I dont understand why they dont understand. If I say that all the buttons in in the do not disturb section are stuck in the "on" position, greyed out so i cant alter them, how am I supposed to "replicate" that? Anyone have any suggestions?

[realaud]

Which phone do you have. Let's start with that. Obviously budget A series phones are not going to have all the features of the S Series. Also, it helps to be specific about the problem.
Also, it's best to remember that this is peer to peer help, not actual Samsung support.

[userXcYw933Y0Y]

I have a14 5g and I pull screen down theres a screenshot icon its Cool I press it Wow it screenshot I don't have to hold volume nd power button Maybe this helps

[SyCoREAPER]

Replicate it by doing a screenshot or screen recording and submit it.

[kimberleigh]

There are different ways of taking screen shots on various Samsung devices. Can you be more specific about the model of phone ?

[userXcYw933Y0Y]

Oh wait On my galaxies I have 4 I have pics some 3 or 4 of the same google photos,cricket photo vault. Samsung gallery