Screen times out while on a call and unable to double tap it.

[Quasar785]

My screen times out after a few seconds whenever I am on a call, even though the timeout is set to 1 minute or longer. Once it times out, I MUST hit the power button to awaken the screen.
Double tapping the screen will not wake it while on a call, but does work when not on a call.

Galaxy A12

Thanks

[realaud]

That won't work either. It is a hard set "feature".

[Quasar785]

"keep screen on while looking" is not an option on this galaxy A12.