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Speaker not working on samsung A series Device

(Topic created: 01-21-2021 09:12 AM)
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thetruebella
Constellation
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A Series & Other Mobile

Hello. I have a samsung galaxy A21 I just bought last year in 2020. The speaker has stopped working but the headphone Jack works and the bluetooth audio works. I tried playing a song on it and it didnt play at all. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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A Series & Other Mobile

Thank you for reaching out. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms,  I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this  link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
A Series & Other Mobile

Thank you for reaching out. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms,  I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this  link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.