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can't find order id email

(Topic created: 10-21-2023 02:07 PM)
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deltawinds
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i ordered a 25w wall charger from samsung.com near the end of september, it was supposed to arrive on the 18th of october. i either didn't get an email or accidentally deleted the email, is there a way to resend the email or another way to get the order id?

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Samsung_Moderator
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Hello, welcome to the Community, and thank you for reaching out. In addition to what @VerbumVeritum said, you can also reach the E-commerce team directly by calling 1-855-726-8721. They are the team who directly handle and manage orders, and you will be in good hands there!

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LongHiker
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@deltawinds If you log into samsung.com you can see the information on all of your orders. Screenshot 2023-10-21 at 16.23.45.png

 

deltawinds
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my fault, i forgot to add that i ordered it via guest, thanks for replying regardless though.
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VerbumVeritum
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Kindly reach out to 1-800-SAMSUNG. They should be able to look up your order ID via a combination of your name, address, and email that you provided when you placed the order.
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deltawinds
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appreciate it.
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Samsung_Moderator
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Hello, welcome to the Community, and thank you for reaching out. In addition to what @VerbumVeritum said, you can also reach the E-commerce team directly by calling 1-855-726-8721. They are the team who directly handle and manage orders, and you will be in good hands there!

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