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I can't make a call it says connection problem or mmid incorrect

(Topic created: 10-21-2023 04:31 PM)
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Kara197
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A Series & Other Mobile

I haven't done anything different to my phone but add renewal monthly data through customer service what do I do

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Samsung_Moderator
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A Series & Other Mobile

Hello all, I am sorry to hear of your connection difficulties preventing phone calls, and can understand the inconvenience. Like what @VerbumVeritum recommended, I would recommend resetting your network settings, in addition to restarting your device. This guide has some general troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01001613/

If the troubleshooting is not helpful, and your carrier has done all they can do, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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5 Replies
Kara197
Asteroid
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A Series & Other Mobile
I did that still not able to call out I dial 73 and it says invalid mail code
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Kara197
Asteroid
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A Series & Other Mobile
MMI code
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Kara197
Asteroid
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A Series & Other Mobile
I have my Sim card
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userhgRDpItU7d
Constellation
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A Series & Other Mobile
I'm getting the same error message and tried the suggested still nothing
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello all, I am sorry to hear of your connection difficulties preventing phone calls, and can understand the inconvenience. Like what @VerbumVeritum recommended, I would recommend resetting your network settings, in addition to restarting your device. This guide has some general troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01001613/

If the troubleshooting is not helpful, and your carrier has done all they can do, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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