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Original topic:

failed to download attachment from multimedia massage. try again later.

(Topic created: 11-04-2019 08:50 AM)
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2015HD-SG
Constellation
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A Series & Other Mobile

I have the Galaxy A10e

I keep getting this pop-up when I go to messages

 failed to download attachment from multimedia massage. try again later.

I don"t know where it comes from. I just got my first smart phone and now how to get rid of it.??? 

13 Replies
Solution
SamsungRei
Community Manager
Community Manager
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A Series & Other Mobile

Go to your Messages app and look for the three dots at the top. When you touch on those, select Settings. You should then see an option for MMS. Make sure the option to allow downloads is on. You can also try clearing the cache of the Messages app. https://www.samsung.com/us/support/answer/ANS00077611/



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2015HD-SG
Constellation
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A Series & Other Mobile

Thank you for helping me. This is my first smart phone and I was not happy to getting one for years because every time someone handing me one I had to hand them back because I touched a button.  So now I have one I will get better at useing one. I hope 

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user72mwkrpIGt
Constellation
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I don't have an option for MMS, once in settings.  

When I click More Setting, I do have an option for Multimedia messages and 3 other options to turn on or off

 - Group Conversation (off)

 - Auto Retrieve (on)

 - Roaming auto retrieve (off)

 

Where do I go from here?

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usero1u94cRCtF
Constellation
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For some reason my Data was turned off.  I never turn data off so not sure why that happened.  Just another suggestion.

Settings 

Connections

Data Usage

Mobile Data (on)

userHJkDN3DA11
Constellation
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A Series & Other Mobile

Same thing happened to me just today. Out of the blue too! This fixed the problem. I thought I had a virus. Thanks 👍

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userenx3ZzkdKg
Constellation
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I have N9, and followed the instructions above, but it did not solve the problem. A few times a day I get that "failed to download....", even again as I typed this message.

Kindly advise another solution. 

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userj9BFmDWLwm
Constellation
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I had this error on Galaxy S9. My solution was to turn mobile data on. For some reason it was disabled.

sehun
Constellation
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A Series & Other Mobile

Thank you, I was having this issue on my S9 where the message kept showing up for the past couple of days. I wouldn't have even accidentally turned on my data because of quarantine... Who knows how long I would've had the problem! Thank you again!

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useryf4ZhRAEOX
Constellation
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A Series & Other Mobile

That worked thanks!!