Solved: Re: horizontal dotted line. - Samsung Community

userwFhsZTaXtm · ‎07-29-2020

I have a horizontal dotted line that goes from one side of the screen to the other on my Galaxy book ion. My laptop is only a month old. Does anyone know a solution?

JohnLoose · ‎07-29-2020

Any photo you can upload, @userwFhsZTaXtm ?

Sounds like you may need to make a service request if it's on every screen and remains after rebooting or resetting to factory defaults:

To do so: call 1-800-SAMSUNG or visit https://www.samsung.com/us/support/service/

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userwFhsZTaXtm · ‎07-29-2020

Line is white on black boot screen and black on all other colors.

JoshQ · ‎07-29-2020

This does not look like something that can be fixed through any type of software update or fix. I recommend reaching out to Samsung care to see if they can possibly fix the screen for you. You can also call wherever you bought it from to see if it is covered under warranty. Sorry for this issue and I hope it gets fixed soon.
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userwFhsZTaXtm · ‎07-29-2020

I'm trying to do the text help line now. I bought it directly from Samsung so hopefully they can help.

JohnLoose · ‎07-30-2020

Sounds like you're on your way, but just in case you need the link: https://www.samsung.com/us/support/contact/

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Original topic:

horizontal dotted line.