JUMP TO SOLUTION Solved

Original topic:

Crack on Glass Screen Samsung Notebook Pro 9 NP930MBE K01US

(Topic created: Sunday)
211 Views
Members_Xn89bXp
Constellation
Options
Computers

My notebook is cracked, but all the touch screens are still working, and the display is still working fine. Is there anyway to replace only the glass screen, or do I have to replace the whole screen part? 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! This is something that will require service, depending on your warranty you will have a few options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

View solution in context

2 Replies
zflipuser1413
Asteroid
Options
Computers
If you have the know how to do just a glass swap go for that but it's less risk to damage something if you just get the whole part
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! This is something that will require service, depending on your warranty you will have a few options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.