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09-03-2022 11:30 PM (Last edited 09-18-2022 07:37 AM by SamsungJecca ) in
Computers
Hi All,
I have a Galaxy Book Pro 360 - 13”.
Lately I charged through Type C port on the left, then one day the port is not working. I changed to use the TB4 port, but a week later the TB4 port also stop charging and transferring data.
I brought it to Samsung Care Center in Vietnam but they said the issue is not under warranty policies - they couldn’t even check if my device is under warranty or not (as there’s no computer section on the system). Meanwhile, replacing the port is not possible, I have to replace the whole mainboard, which costs more than 550USD.
Is there other way to fix it?
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09-04-2022 07:44 PM in
ComputersDid you use the original charger? And also, Vietnam? If you bought your device in the US, the US warranty will not work in Vietnam.
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