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Galaxy Book Flex2 Alpha, 13", 512GB Touch Pad Not Working

(Topic created: 08-23-2021 03:53 PM)
BritanaM
Cosmic Ray
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Computers

The touch pad stopped working.  It shows no mice or pointers in devices.  getting windows code 10 host controller.   This is a 2 week old device.  Any help please. Thanks.

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BritanaM
Cosmic Ray
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Computers

I feel this must be a hardware issue and I'm sending it in for repairs. Thanks for the help.

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RayDad
Astronaut
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Computers
Open samsung updates and your list of drivers will be listed. If some are not updated or downloaded u can do so without having to do much.
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BritanaM
Cosmic Ray
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No update found with Samsung updates.

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Charles76
Constellation
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Computers
Have you tried seeing if your touchpad was enabled in Windows?
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BritanaM
Cosmic Ray
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Computers

No option to disable or enable.  Mouse and pointers is not there.  F5 does nothing.

 

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BritanaM
Cosmic Ray
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i2c HID Device  Code 10 will not start.  I think is the issue. Any ideas?

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RayDad
Astronaut
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Did u try restarting the PC?
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RayDad
Astronaut
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Also you should have seen 15 drivers that come installed.
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BritanaM
Cosmic Ray
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Went ahead and did a system reset.  Pad clicks but still not functional.

 

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RayDad
Astronaut
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Have u looked in this settings to ensure the touch pad is enabled?20210823_173351_79716.jpg
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