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Original topic:

Galaxy Book2 Pro 360 wont turn on is dead

(Topic created: 01-02-2024 02:03 PM)
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vedat
Constellation
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Computers

My book2 pro 360 isn't turning on is completely dead. A day before i was working it was ok, and this day when i wanted to work with it it doesn't turn on or give any light when i put the charger. I hold power buton wor few second but nothing unlpg the charger put it again i made some things that ive seen here but not working,

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Samsung_Moderator
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Community Manager
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Hello! Thank you for reaching out! I see how this can be frustrating with your laptop not having any power. I would recommend trying the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01209064/

 

If this does not help service will be require, depending on your warranty you will have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.