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Galaxy Book2 Pro 5G (15.6", i5, 8GB) Windows 11 22H2 still not installing

(Topic created: 07-15-2023 09:07 AM)
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anliIT81
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Computers

Hi team,

it's been since January 2023 I am trying to install the Windows 11 22H2 but it is always failing between 92% and 97% with the same error : 

Install error - 0x80070002

I have been browsing ever since through different forum but nothing has work out.

Any help will be welcome; thank you!

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! I can see how this can be frustrating with your laptop not updating. I would recommend if you have not done so already to factory reset the laptop and then try to update from there but if this does not work then, I would recommend reaching out to Microsoft support as this error can be caused but not having the completed update files for the installation. Please use the link below to get further help on this. 

 

https://support.microsoft.com/en-us

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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! I can see how this can be frustrating with your laptop not updating. I would recommend if you have not done so already to factory reset the laptop and then try to update from there but if this does not work then, I would recommend reaching out to Microsoft support as this error can be caused but not having the completed update files for the installation. Please use the link below to get further help on this. 

 

https://support.microsoft.com/en-us

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