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Original topic:

I forgot the password to my Samsung t5 portable storage media.

(Topic created: 06-05-2023 11:56 AM)
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TytanCodes
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Hello Samsung. I have forgot the password to my Samsung t5 portable storage media as i have said above. I have tried all the passwords i can remember. None of them worked. I am wondering if you can help me. 

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LongHiker
Legendary Samsung Care Ambassador
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@TytanCodes You would need to reach out to support directly to see if they have a recommendation. Unfortunately, for security reasons, they probably don't have a solution which would allow you to recover the contents. 

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TytanCodes
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@LongHiker I do not need to recover it i just need to be able to use it. lol

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LongHiker
Legendary Samsung Care Ambassador
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@TytanCodes From the user guide:

If the password is forgotten, users need to have T5 to be restored to factory setting through online service rendered by our customer service centers.

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TytanCodes
Asteroid
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@LongHiker Can you please give me the link to it. 

- Thanks

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Solution
LongHiker
Legendary Samsung Care Ambassador
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@TytanCodes You can visit https://www.samsung.com/us/support/ and click the floating blue "Contact" bubble in lower right. 

Or you can open the Samsung Members app, click on Support in lower right and then click on Text chat or Remote support. 

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maurce
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I forgot my password
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