I have a Galaxy Book laptop that is having issues with typing certain keys, mostly on the right side of the keyboard. The 8, i, k, comma, and space keys are sticking and become nonfunctional at random. Is it possible that something inside the laptop is causing this issue? is it a common problem? or should the keyboard just be cleaned, and how should I go about that?
Hello! Thank you for reaching out! I would recommend trying the information in the following link : https://www.samsung.com/us/support/answer/ANS00066244/. If this does not help then this will require service. Depending on your warranty you will have a couple of options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Hello! Thank you for reaching out! I would recommend trying the information in the following link : https://www.samsung.com/us/support/answer/ANS00066244/. If this does not help then this will require service. Depending on your warranty you will have a couple of options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
