Keyboard function keys not working

[user9NSCWC0VXz]

Laptop Samsung 940X, ATIV Book 9 Plus, model NP940X3G with updated Windows 10. 

After upgrading to Windows 10 none of the function keys (key Fn + F1-F12) are working.
I understand I need a Samsung driver to be able to use these keys but I cannot find any suitable such.
Someone got a link to a keyboard driver for this laptop and Windows 10?

[MsBri1]

Hello there, try running a SW Update.

[user9NSCWC0VXz]

Could you please tell me the steps how to do that? A link maybe?

I've tried various SW packs and noone is working (giving backlight).

[MsBri1]

Type SWUpdate in the search bar at the bottom of your screen. 

[user9NSCWC0VXz]

Well, nothing on the laptop, Bing links to Linux SWUpdate on the web.

[user9NSCWC0VXz · Accepted solution]

Finally found a working SW Update. Backlight working!

[SamsungJam]

Fantastic!  We're glad that you're up and running.  

[userYe0cZ5AjrL]

To restore the function keys, search and download the SWUpdate. Unzip the file and update the Application. Run SWUpdate from PC and type in the Model type found on the back of your computer.

Pick the country and language. It asks for the series #. My example. I have a Samsung Chronos 7. The Model #  NP700Z5B-W

Series 7

Click on NP700Z5B-WO1UB  Then click on Series 7 Then click on Windows 7 because the Windows 7 was origional software. 

The programs will be selected. If you just want the function keys to work, then check Easy Settings , and nothing else. Example for file , I chose PC and Downloads. Remember the Date of the file.

Look in the PC Downloads and pick the file with the Date to click on. Then click on each program in the file. ( Easy Settings). Pick the Application file for setup. Follow the prompts. Done. The screen brightness setting will need you to change from Auto Adjust on the Settings battery saver or screen preference. Then it will brighten or darken.

[Lonestar27]

1) Make sure you have downloaded "Samsung Settings App".

2) You have to have "Samsung Update Tool" installed on your PC.

3) From Samsung Update Tool, Go to "App" subsection, beneath Drivers on the left.

4) Look For "Samsung Setting Expansion Pack", download it.

5) Keyboard Back-light Feature supposed to work automatically.

6) If 5 not the case, please go to Samsung Settings, on the left select Input, and then Turn on Keyboard Backlight.

[userMmuORdzOdn]

Are there any other solutions that anyone has found? I've tried all of these except the Samsung Expansion Pack because I can't seem to find it in a place where Microsoft Store/Windows will allow me to install. I updated the Samsung update, downloaded settings going back to Windows 8 and nothing has worked. I contacted support and they want me to wipe my pc go back to Windows 8 and incrementally update 8, then 8.1 then 10 because of a "compatibility issue" if I went from 8 directly to 10. I don't remember that was years ago and it's not a guaranteed fix! HELP! 😞