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Original topic:

Latency between Galaxy Book 2 Pro 360 and Galaxy Buds Pro

(Topic created: 05-23-2022 09:48 AM)
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Peebo
Cosmic Ray
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Computers

I am experiencing an extreme amount of lag when watching video on my Book 2 Pro 360 with the Buds Pro. When I use other bluetooth headphones, there is no issue. Is there a way to fix this?

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Samsung_Moderator
Community Manager
Community Manager
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Computers

I can definitely understand your concern here. Does this occur when listening to music? Does this occur when using the buds with any other device? Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-when-playing-music

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial and  IMEI number of the device as well as your best contact phone number, name, and email. 

 

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator

 

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

I can definitely understand your concern here. Does this occur when listening to music? Does this occur when using the buds with any other device? Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-when-playing-music

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial and  IMEI number of the device as well as your best contact phone number, name, and email. 

 

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator

 

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location