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Samsung Galaxy Book Go NP340XLA

(Topic created: 04-06-2024 05:57 PM)
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JoeE2009
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Computers
My device will not start up. Does anyone have any tips on what I can do to get it to fire up? I've already opened it and disconnected the battery to attempt a hard restart, as trying it with the power button has not yielded a positive result. When trying to power up, I get screens with following messages. 1: Restarting. 2: Samsung Galaxy (the start up screen) 3: Updates are underway. Please keep your computer on. Then, it continues to cycle through the same screens over and over until the battery dies. I'd prefer to not take it for repair, as it may not be worth it. Thanks.
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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! If you are able to the only option that may work would be to try the information in the following link: https://www.samsung.com/uk/support/computing/how-to-restore-your-computer-to-its-initial-state-using.... If this does not work then service would be the only other option. Depending on your warranty you will have a couple of options.

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! If you are able to the only option that may work would be to try the information in the following link: https://www.samsung.com/uk/support/computing/how-to-restore-your-computer-to-its-initial-state-using.... If this does not work then service would be the only other option. Depending on your warranty you will have a couple of options.

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.