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Samsung Galaxy Book Pro: After reinstalling Sound Driver, I have lost access to premium Dolby Access

(Topic created: 12-09-2022 07:21 PM)
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EdwardTranter
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I had a problem with my sound driver and so went to device manager and uninstalled Realtek (R) Audio. I had to restart my laptop to uninstall the driver and then reinstall it. Upon restarting my laptop and having the driver automatically redownload, I realised Dolby Access (that comes with the laptop) was no longer working. In fact, I would now have to purchase Dolby Access for headphones, and I can't get Dolby Access to work with my in-built speakers. 

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Samsung_Moderator
Community Manager
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Computers

Hello! Thank you for reaching out! I see how this can cause issues with it not working. But after looking further into this Dolby access does give you a free trial when you start using it after that trial period is up then you will have to pay for premium access. You can find more information below. 


 


https://apps.microsoft.com/store/detail/dolby-access/9N0866FS04W8

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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! I see how this can cause issues with it not working. But after looking further into this Dolby access does give you a free trial when you start using it after that trial period is up then you will have to pay for premium access. You can find more information below. 


 


https://apps.microsoft.com/store/detail/dolby-access/9N0866FS04W8

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