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Samsung Update stuck on "Restart required" on Galaxy Book Pro 360 (Win11)

(Topic created: 07-12-2022 04:05 AM)
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userk6T1cqgaHB
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On my Galaxy Book Pro 360 running Windows 11, the "Samsung Update" app keeps displaying "Restart required":

userk6T1cqgaHB_0-1657623771189.png

The message keeps being displayed, no matter how many times I restart. If I click "cancel", the app just closes. I've tried repairing and resetting the app, as well as uninstalling and reinstalling it from the Microsoft Store. Nothing worked. All Windows updates are installed. Is there anything else I can do?

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userk6T1cqgaHB
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Nevermind, I fixed it. For anyone having the same problem:

- I uninstalled the app
- then realized it was actually STILL RUNNING even though it was supposedly uninstalled
- went to the task manager and killed all processes related to Samsung Update (I think there were 3)
- searched for all folders called "SamsungUpdate" or "SamsungUpdate3" (in C:/Program Files/Samsung and C:/ProgramData/Samsung seem to be the important ones) and renamed them to something else
- restarted the computer
- reinstalled Samsung Update from the Microsoft Store
- this time it was *actually* reinstalled and fresh, now everything works

 

 

 

 

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userk6T1cqgaHB
Constellation
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Computers

Nevermind, I fixed it. For anyone having the same problem:

- I uninstalled the app
- then realized it was actually STILL RUNNING even though it was supposedly uninstalled
- went to the task manager and killed all processes related to Samsung Update (I think there were 3)
- searched for all folders called "SamsungUpdate" or "SamsungUpdate3" (in C:/Program Files/Samsung and C:/ProgramData/Samsung seem to be the important ones) and renamed them to something else
- restarted the computer
- reinstalled Samsung Update from the Microsoft Store
- this time it was *actually* reinstalled and fresh, now everything works

 

 

 

 

Samsung_Moderator
Community Manager
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Thank you for this information! It will be most helpful to the community! 

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RustyHatchet
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The processes keep automatically restarting for me.

 

 

 

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