I have reset it to factory default settings. This took out the add on apps that were put on the machine by the tech at purchase.This made no difference.
If the power button is pressed and held for a count of twenty the machine restarts 12 seconds after the button is released. If the shut down option is used in the menu the machine shuts down and restarts in approximately 12 seconds.
I tried stopping the quick start option with no success.
It almost seems the machine has gone into an endless start loop. The last machine I had that did this was back in the days of Windows 98 and I had to fix the BIOS. I have no idea how to do this on Windows 10.
Much frustration here. Any help would be sincerely welcomed.
I took out the battery today. Then plugged in the power cord and did as you mentioned, thanks for the advice. I did not see how to access the BIOS, it was probably there but sometimes I cannot find things, so I reset the Windows 10 again.
After I rebuilt the user profile I used the machine for a few minutes then shut the machine power off via the menu option. The machine did not restart for ten minutes so I reinstalled the battery. I did not even get the back cover on before the machine restarted.
