Chromebook plus touchscreen only works with stylus

[userKjSz59uEtr]

I am having the same issue many others in the forum have reported.  Chromebook plus touchscreen has stopped working.  It will respond to the stylus, but not touch.  Powerwash, updates, reinstall have not solved the issue. 

Please help. 

[SamsungTam]

Can you provide the full model number of the device? 

[userKjSz59uEtr]

XE513C24-K01US

[SamsungTam]

I have a few things you can try that may help out. 1st off, have you already cleaned your touchscreen? If you have, try pressing and holding the Power key until the power light shuts off. Press the Power key again to turn it back on.

[userKjSz59uEtr]

I did as you asked and now the stylus does not work either

[SamsungTam]

I would recommend signing into your account, check for updates, and then sign out of your account and navigate to a guest account. 

[userKjSz59uEtr]

Did not resolve the issue

[SamsungTam]

Have you had a chance to factory reset your chrome book? If you have not already tried factory resetting we would recommend backing up your data. You can use the following link below:

http://www.samsung.com/us/support/troubleshooting/TSG01110741/

[userKjSz59uEtr]

see original post.

[SamsungCaleb · Accepted solution]

Hey! Could you send me a private message with your serial number?