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Wifi network disappeared, restarted and rebooted and unplugged but still not see

(Topic created: 01-17-2023 01:49 PM)
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userUdMLjEXb1y
Constellation
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Computers
Wifi network vanished, how do I get it back? Showing no equipment under app at this time. Restarted, rebooted, unplugged, and plugged back in and it still won't show up. 
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userUdMLjEXb1y
Constellation
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Computers
Net gear modem and router stopped working... wifi no longer showing up at all. How can I get wifi back up?
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Solution
Samsung_Moderator
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Hello! Thank you for reaching out! Not having a wi-fi connection on your laptop can be frustrating, and would like to help. I would recommend trying the troubleshooting below first. 

 

 

  • Check the network icon on your taskbar.

    The network status icon on your taskbar (near your clock) shows the current status of your network. You'll be able to tell if you have weak signal strength, a network cable is unplugged, and so on.

 

 

 

  1. Power cycle the network.

    Just like your PC, a router benefits from the occasional reboot. For many routers, you can just unplug the power cable for about 15 seconds. Some routers have a switch on the back. Once it's powered on, it can take a minute or two to boot up before you can test your connection.

    If your modem and router are separate, you'll want to power down both. Most standalone modems do not have a switch, so just remove the power cable. After everything's been unplugged or turned off for at least 15 seconds, plug the modem back in. Wait for it to finish booting and connecting to the internet (the lights on it show that it is on and active and stable). Repeat the same steps for the router.

  2. Restart your computer.

    Navigate to Start, then select Power, and then select Restart.

     

     

    In some cases, this is all that's needed to fix an issue, due to a currently running program or setting.

  3. Enable Wi-Fi and turn off Airplane mode.

    Click the Wi-Fi icon on the taskbar near the clock. Using the menu at the bottom, make sure Wi-Fi is turned on and Airplane mode is turned off.

 

 

If your Wi-Fi connection still isn't working, troubleshooting will be much easier if you have a different way to access the internet, such as by Ethernet. If your computer doesn't have an Ethernet port, you can use a USB to Ethernet adapter. Another option is to use a USB drive to copy over needed files manually from another device, but this requires more effort to make sure you get the correct files.

  1. Reset the device driver.

    This process resets the driver back to the default one available in Windows, and resets its settings. This can fix a corrupt driver installation.

    1. Press Windows+X, or right-click the Start button. Click Device Manager.
    2. Expand the Network adapters section and locate the Wi-Fi adapter. Look for an item that says Wireless, Wi-Fi or 802.11 in its description.
    3. Right-click the device and click Uninstall device.
    4. To reload the driver from Windows, click Action on the menu bar, and then click Scan for hardware changes. You can also reboot the PC, and Windows will reload the driver as it boots.

    If a compatible driver is found, you will be able to connect to the internet in order to update the drivers through Windows Update or Samsung Update. If a compatible driver is not found, you will need to install one manually, either by connecting to the internet a different way or using a USB drive.

 

 

 

 

If this does not help then this will require service.  You will have a couple of options depedning on your warranty. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

 

 
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