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book 360 pro 15 inch overheating and loud fan

(Topic created: 12-06-2021 07:58 PM)
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i just got this new 15 inch. it keeps overheating randomly for no reason. fan noise should be dead silent because i have 1 tab open and nothing else, but it gets loud randomly. 

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SamsungLK
Samsung Moderator
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I can definitely understand how frustrating this may be. Does this occur when you have the unit plugged in? Does it occur with the device in safe mode? As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLK
Samsung Moderator
Samsung Moderator
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Computers

I can definitely understand how frustrating this may be. Does this occur when you have the unit plugged in? Does it occur with the device in safe mode? As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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