Hello. We can definitely see how this would be concerning! We sincerely apologize for any inconvenience that this is caused you! There is a specialized team that would be happy to help you with this situation. We encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Moderators, Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
I sent it in once for repairs because bestbuy broke it frying to put on a screen protector, and amongst other things it needs the bluetooth repaired as well. Smdh
Oh wow! I would have been very angry if Best Buy broke my phone! I honestly don't know the exact price for a Z Fold 3 battery replacement. You can find a location and schedule a repair by following the links below:
I still recommend reaching out to a repair center to see what went wrong. There may have been other issues stemming from the battery expansion. Diagnostics evaluations are typically free. Getting it fixed might be worth the potential trade-in value if it's cheap enough.
