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Original topic:

Fold 5 stuck in bootloop or freezes after trying to update

(Topic created: 04-07-2024 02:05 AM)
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JRansom97
Constellation
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Fold & Flip Phones

During the latest software update for the Galaxy Z Fold 5 (unlocked) my phone had an error screen pop during the phone restart and has been stuck in either a boot loop and/or just completely freezes during the bootup on the Samsung Logo. What do I do or what can i do?

 
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1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is when experiencing issues trying to update the phone. 

For the rebooting of the phone, try the troubleshooting here: https://www.samsung.com/my/support/mobile-devices/what-to-do-when-mobile-device-has-problem-with-cha... 

Once you've completed the troubleshooting and are able to restart the phone, attempt completing the update.

If the phone still will not fully power on, or will still not install the update, then it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

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2 Replies
BlueSkies
Nebula
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Fold & Flip Phones
I would either bring it to a carrier store or reach out to SamsungCare https://www.samsung.com/us/support/samsung-care-plus/. You might not have the service but give it a try and see what they say. If you have a Samsung store near you, that could be an option too
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is when experiencing issues trying to update the phone. 

For the rebooting of the phone, try the troubleshooting here: https://www.samsung.com/my/support/mobile-devices/what-to-do-when-mobile-device-has-problem-with-cha... 

Once you've completed the troubleshooting and are able to restart the phone, attempt completing the update.

If the phone still will not fully power on, or will still not install the update, then it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html