Original topic:

Battery bulge zfold3

(Topic created: 04-07-2024 02:53 AM)
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Kurotanbo
Cosmic Ray
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Fold & Flip Phones
I've had this phone for a couple of years now and the battery is bulging. Is this covered by the manufacturer or am I **bleep**?
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userella
Supernova
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Fold & Flip Phones
Would Amazon be able to help because they sell refurbished climate friendly cell phones. Maybe some recycling programs can help. My battery is bulging out too. Sorry about your phone.
Kurotanbo
Cosmic Ray
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Fold & Flip Phones
Good news! Phine works.

Bad news. Battery bulging. This may be repairable, after all!
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello. We can definitely see how this would be concerning!  We sincerely apologize for any inconvenience that this is caused you! There is a specialized team that would be happy to help you with this situation. We encourage you to reach out to this team directly to get this matter resolved. 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, etc. 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to our ModeratorsFacebook or Twitter Support teams to set up a call back.

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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