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08-03-2024 12:22 PM in
Fold & Flip PhonesSolved! Go to Solution.
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08-03-2024 12:27 PM in
Fold & Flip PhonesIts always recommended to take a video of you placing turning on and off your device at Fedex so you have proof that nothing was wrong with it. Without that evidence they are hardly nothing that can be done.
You can try and request the IMEI or Serial Number from the device in the picture to verify its yours
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08-03-2024 12:30 PM in
Fold & Flip PhonesIf it is make note of the IMIE number. Ask for the IMEI number of the device traded in to see if they match.
Did you take any pictures of the trade in process?
Photos of the condition of the device?
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08-03-2024 12:32 PM in
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08-13-2024 04:54 PM in
Fold & Flip PhonesHello, Welcome to the Community. We understand the frustration of having a device sent for trade-in rejected.
The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.
For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by calling 1-855-726-8721.
You can also find answers to some frequently asked questions, here: https://www.samsung.com/us/trade-in/frequently-asked-questions/
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