I sent in a Galactic Galaxy Z Flip 5 for trade in. There was no damage to the screen and phone worked as it should. I transferred everything from my old Z flip to the new flip 6 myself.
Now i get the response from samsung stating my trade in device has screen damage and the phone doesn't turn on or work as it should. They even provided photos of the damage. The phone i sent in had no damage. How do I know that is even my phone?
Has anyone else have this happen to them? And what did you do about it? Thanks
Hello, Welcome to the Community. We understand the frustration of having a device sent for trade-in rejected.
The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.
For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by calling 1-855-726-8721.
Did you take pics or a video of the phone working and then getting boxed up? Also, check the serial number. Have them provide you with the serial number and see if it matches the one in your Samsung product list.
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Bill --- Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
Unfortunately, I didn't take pics or video. I never had this problem before with other trade-in devices. But I will inquire about the serial number. Thanks.
The serial and IMEI #s should be listed in your Samsung Members App->Support->My Products and then click on the "i" in the circle to the right of the device listing and it should display that info.
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.
Bill --- Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
Same, plus I still have every product box put up just for that information if needed.
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