Original topic:

Flip Z 5 has not updated to 6.1

(Topic created: 3 hours ago)
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territon
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I've tried doing my own research and found no answers. Does anyone know if the flip 5 will be getting the UI 6.1 update? I just switched from an IP 15 plus and was really excited for the interpreter mode and completely disappointed when i seen i didn't have it along with the AI. 

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LongHiker
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@territon The Flip 5 should already have the UI 6.1 update. 

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notforhire
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according to SamMobile, your phone will get 6.1.1 in December of this year. are you sure you haven't received 6.1 yet? 

settings>about phone>software information.....at the very top it'll tell you what version of One UI you currently have.

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territon
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I checked that and its 6.0 still. I just got the phone a week ago and its been doing security updates daily but nothing more has been available when i checked.
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notforhire
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6.1 started rolling out in March and it's ultimately a function of when your carrier pushes it out. is your phone carrier locked or unlocked? who is your carrier? 

https://www.sammobile.com/news/galaxy-z-flip-5-one-ui-6-1-update-live/

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territon
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Weird1721149096232.jpg
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Solution
Samsung_Moderator
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Hey territon, Welcome to the Community. We understand how frustrating it can be when your is not updating to the latest software version. If you've already tried restarting your device, we suggest clearing the cache of the phone by following these steps:

With the device off, press and hold the Volume Up and Power keys.
When the device turns on and logo displays, release both keys.
Use the Volume keys to highlight wipe cache partition, then press the Power key.
Continue using the Volume and Power keys to confirm your choice if prompted.

If this doesn't work, try updating your phone with your computer using Smart Switch. Start with download Smart Switch for your computer by going to this link - https://www.samsung.com/us/support/owners/app/smart-switch 

Install the Smart Switch on your computer. Once done restart your pc to make sure that files needed are installed correctly. Then connect your phone using the cable that came with your phone to your computer. Then an option "Update" should appear.

If you are still unable to update the phone, we suggest backing up your device and doing a factory data reset. https://www.samsung.com/us/support/answer/ANS00062029/

As an alternative, you can have the phone serviced to have the update installed. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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