Fold 4 only able to show samsung logo after soft reset on folding screen

[Members_88415Cf]

Hello,

Just wondering if anyone has had a similar issue. I purchased my Fold 4 August of last year 2022. Warranty has expired and I was looking to get it repaired at a Samsung Authorized center. However, as I was doing the soft reset fix, I noticed that when I partially open the folding screen, I can see the Samsung logo. Thinking that it's fixed, I try to open it all the way but the Samsung logo vanishes. It appears to only show when I do a soft reset. The lock screen also appears sometimes but only when the folding screen is partially opened. Just wondering if there is a possible easy fix I can do at home for this? I don't want to spend hundreds of dollars to repair a phone that I just purchased last year. Please advise. Thank you. 

[MR973]

Got the same problem,they need to send a update asap

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how disappointing it is when your phone will not power on. 

This article provides the troubleshooting steps available: https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-not-powering-on-or-off/

If these steps are not helpful, service is recommended. 

You can use the following link below to request service. https://www.samsung.com/us/support/service/

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html