Original topic:

Battery bulge zfold3

(Topic created: 04-07-2024 02:53 AM)
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Kurotanbo
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I've had this phone for a couple of years now and the battery is bulging. Is this covered by the manufacturer or am I **bleep**?
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Samsung_Moderator
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Hello. We can definitely see how this would be concerning!  We sincerely apologize for any inconvenience that this is caused you! There is a specialized team that would be happy to help you with this situation. We encourage you to reach out to this team directly to get this matter resolved. 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, etc. 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to our ModeratorsFacebook or Twitter Support teams to set up a call back.

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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VerbumVeritum
Galactic Samsung Care Ambassador
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Unfortunately, it is not covered. You would have to get the battery replaced at a Samsung authorized repair center.
Kurotanbo
Cosmic Ray
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Oof. Any idea how much they'd charge?
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Kurotanbo
Cosmic Ray
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I sent it in once for repairs because bestbuy broke it frying to put on a screen protector, and amongst other things it needs the bluetooth repaired as well. Smdh
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VerbumVeritum
Galactic Samsung Care Ambassador
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Oh wow! I would have been very angry if Best Buy broke my phone! I honestly don't know the exact price for a Z Fold 3 battery replacement. You can find a location and schedule a repair by following the links below:

https://www.samsung.com/us/support/service/locations/

https://www.ubreakifix.com/samsung
Kurotanbo
Cosmic Ray
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Yeah well, it officially just died. Screen faded to white then black
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VerbumVeritum
Galactic Samsung Care Ambassador
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😭
Kurotanbo
Cosmic Ray
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Goodbye 512gb fold 3
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VerbumVeritum
Galactic Samsung Care Ambassador
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I still recommend reaching out to a repair center to see what went wrong. There may have been other issues stemming from the battery expansion. Diagnostics evaluations are typically free. Getting it fixed might be worth the potential trade-in value if it's cheap enough.
Kurotanbo
Cosmic Ray
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T_T
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