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Internal screen on left is blinking and going black

(Topic created: 03-04-2024 08:26 AM)
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Anadah
Constellation
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Fold & Flip Phones

I am so disappointed that I have only had my Z Fold 5 for just about 2 months and the internal screen on th3e left side keeps blinking and going black.  I have tried every trick I've seen on Youtube for it to not work.  I have reached out to Samsung only to be told that I have to find a authorized Samsung repair center which is nowhere close to me within 75 miles.  I know my phone is on a 2 year manufacturer warranty.  I have never dropped my phone or slammed it close.  I also had a friend warn me that her fold screen had a black line in the crease only after 3 weeks.  I am at my wits end on what to do with a phone that I cannot use when it is open.  The main feature that I purchased it for.  I'm somewhat starting to gravitate toward the "fruit"  and I hate that fruit products.  Please Samsung do something!

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Samsung_Moderator
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Fold & Flip Phones

Hello Anadah, Welcome to the Community.  We understand how disappointing it is to be experiencing a blinking and black display on the left of the screen.

You can try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001470/ 

You can also test the hardware by opening the Members app and selecting Support then Phone Diagnostics.

If the left side continues to experieince the symptoms, we would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864. Please note, Samsung does offer ship-in service. Shipping the phone service does take approximately 7-14 business days, including shipping.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello Anadah, Welcome to the Community.  We understand how disappointing it is to be experiencing a blinking and black display on the left of the screen.

You can try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001470/ 

You can also test the hardware by opening the Members app and selecting Support then Phone Diagnostics.

If the left side continues to experieince the symptoms, we would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864. Please note, Samsung does offer ship-in service. Shipping the phone service does take approximately 7-14 business days, including shipping.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html