Original topic:

Loose/wobbly buttons on z fold 6

(Topic created: a month ago)
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Chuygto97
Cosmic Ray
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Fold & Flip Phones
Does any else feel the power button and volume button are wobbly. They are almost feel loose. It's weird because they don't do that on my fold 5. Is this normal or is something wrong
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Geno71
Planetary Samsung Care Ambassador
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@Chuygto97 yes, I noticed it too. I'd say it's mildly annoying, but I wouldn't say it's concerning, to me anyway. Is it normal? I'm not sure, but I think it's fine.

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Chuygto97
Cosmic Ray
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Yeah, I bought the 512gb version, so for the price, they shouldn't do that.
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LongHiker
Galactic Samsung Care Ambassador
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@Chuygto97 Hmm, the buttons on my Fold 6 aren't loose at all. There probably is some variation which across devices though. 

Chuygto97
Cosmic Ray
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Yeah I was concerned thinking they may fall off. The buttons on my fold 5 don't move at all like the 6
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Geno71
Planetary Samsung Care Ambassador
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Hm, to clarify, my power button is a little bit wobbly, but not the volume ones.

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Chuygto97
Cosmic Ray
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Oh yeah, same with mine. Checked it just now
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Geno71
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I honestly think it'll be fine, man, just don't pay too much attention to it.

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Mattubadone
Constellation
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Yes, I have same loose power button. I visited Samsung Experience store to check if it was defect. They said I was not the only one to have that trouble. Since it would take at least a day to fix it, they recommended to visit uBreakiFix near my house. I went there if they could fix the problem with my warrantee, and they sent request for the part to Samsung  USA HQ. The answer back from Samsung was. believe it or not, the problem caused by the customer. Thus, it was not covered by the warrantee. My phone was almost brand new I bought it from Samsung online two months ago. I've never dropped it nor abused it. There's no scratch at all. OMG, what kind of customer service and product warrantee they have? 

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Geno71
Planetary Samsung Care Ambassador
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I don't mean to minimize or dismiss anyone's experience, but for me, a button with slight movement is not a cause for concern. It does make me wonder if maybe some of you guys have it worse than me. My power button wobbles a bit, but I'm not really paying attention to it. I'm more annoyed by the fact the phone won't stay perfectly straights when open.

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