Original topic:

Moisture in Charging Port when trying to Fast Charge only

(Topic created: 9 hours ago)
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Lawsonwoods
Constellation
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Fold & Flip Phones

Hello so when my fold 6 dies and turns off fully, I am having an issue. I will go to plug in a fast charger and it freaks out saying "there is water in the charging port". When I first noticed this issue I just let it sit out all night next to a fan. Went to go plug it back in the next day and it still said the same thing. I then took my girlfriends slow charger that isn't USB C and didn't get the error message. So I have to use that kind of charger until I am able to boot up the device then I can use a faster charger without an issue. Just shocked a $1900 phone has an error like this. There isn't any water in the port for sure. 

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello Lawsonwoods, Welcome to the Community. We understand the concern with receiving the water in the port message when trying to fast charger (after allowing the phone to die).

What type of charging blocks are you using?

Have you tried using another USB-C cable?

Have you run the Diagnostics in the Members app under the Support tab?

 

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