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08-24-2024 12:47 PM in
Fold & Flip PhonesGood day People,
I cleaned my screen with sanitiser yesterday afternoon(24/08/2024) and my screen is frozen till now. It worked for a bit up to maybe an hour then it became totally frozen! I tried switching it on and off a couple of times but that didn't help! Looks like it's only gotten worse! Kindly advise!!
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08-28-2024 03:41 PM in
Fold & Flip PhonesHello MoAtwoki, Welcome to the Community. We understand how disappointing it is for the screen to be non-responsive.
Here is a link for some available troubleshooting: https://www.samsung.com/us/support/troubleshoot/TSG10001974/
We are also including a link on cleaning the phone: https://www.samsung.com/us/support/answer/ANS00086342/
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover services not covered by the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
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08-28-2024 03:41 PM in
Fold & Flip PhonesHello MoAtwoki, Welcome to the Community. We understand how disappointing it is for the screen to be non-responsive.
Here is a link for some available troubleshooting: https://www.samsung.com/us/support/troubleshoot/TSG10001974/
We are also including a link on cleaning the phone: https://www.samsung.com/us/support/answer/ANS00086342/
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover services not covered by the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/