Non Responsive Screen/ Frozen Screen(X flip 4)

[MoAtwoki]

Good day People, 

I cleaned my screen with sanitiser yesterday afternoon(24/08/2024) and my screen is frozen till now. It worked for a bit up to maybe an hour then it became totally frozen! I tried switching it on and off a couple of times but that didn't help! Looks like it's only gotten worse! Kindly advise!!

[Samsung_Moderator · Accepted solution]

Hello MoAtwoki, Welcome to the Community. We understand how disappointing it is for the screen to be non-responsive.

Here is a link for some available troubleshooting: https://www.samsung.com/us/support/troubleshoot/TSG10001974/

We are also including a link on cleaning the phone: https://www.samsung.com/us/support/answer/ANS00086342/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover services not covered by the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/