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Samsung Health: Step count missing for four days

(Topic created: 05-06-2024 03:24 PM)
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Mudshark63
Cosmic Ray
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What the heck is going on with the Samsung Health app?top picture is from minutes ago, bottom pic is from yesterday. 

 
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Samsung_Moderator
Community Manager
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Hello Mudshark63, Thank you for being part of the Community. We understand the confusion with the missing step count for several days.

On the phone, open Samsung Health. Tap the Steps tracker, tap More options (the three vertical dots), and then tap Select step data to show. Choose All steps as your step count source.

Have you tried restarting the phone?

Another step to try is to clear the app cache for Samsung Health. https://www.samsung.com/us/support/answer/ANS00077611/

You can also try uninstalling and reinstalling the app.

If you are unable to regain the step information, we recommend reaching out to the Samsung Health team directly by calling 1-855-795-0509.

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello Mudshark63, Thank you for being part of the Community. We understand the confusion with the missing step count for several days.

On the phone, open Samsung Health. Tap the Steps tracker, tap More options (the three vertical dots), and then tap Select step data to show. Choose All steps as your step count source.

Have you tried restarting the phone?

Another step to try is to clear the app cache for Samsung Health. https://www.samsung.com/us/support/answer/ANS00077611/

You can also try uninstalling and reinstalling the app.

If you are unable to regain the step information, we recommend reaching out to the Samsung Health team directly by calling 1-855-795-0509.

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