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Samsung wallet deleted payment cards

(Topic created: Tuesday)
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siobhanmccl
Constellation
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Go to pay for my pharmacy prescription and there is no cards in my samsung wallet. 

I can't pay for prescription and not need to go home and go back to pay with physical card. Wasting at least 2 hours of my time and not to mention embarrassing that you can't pay for your medication.

No my phone has not been reset recently. It has rebooted because of battery power dying. However it is beyond ridiculous that the cards disappear as all the account details on the phone remain the same. At the very LEAST you should get a warning that the cards are removed.

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Samsung_Moderator
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Hello, Welcome to the Community. We understand how frustrating it is that the app removed the payment cards.

Please submit feedback in the Members app to provide the data logs to developers: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

For questions or concerns with using the Samsung Pay/Wallet app, please reach out to Samsung Pay at 1-844-726-7297.

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realaud
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This has been happening randomly to some people for a lttle while, mostly on the watch. No one seems to know why (might be related to an app update). In any case, as insurance, you can set up Google wallet with at least one card, so if you get stuck like this, you have an alternate payment method right there with you. No, you shouldn't have to do it, but stuff happens, and at least you'll be prepared.
yamialex
Nebula
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This is why no matter what you always bring a physical card with you so you always have a backup
Solution
Samsung_Moderator
Community Manager
Community Manager
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Hello, Welcome to the Community. We understand how frustrating it is that the app removed the payment cards.

Please submit feedback in the Members app to provide the data logs to developers: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

For questions or concerns with using the Samsung Pay/Wallet app, please reach out to Samsung Pay at 1-844-726-7297.

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