JUMP TO SOLUTION Solved

Original topic:

Screen Shutting Off Randomly When I open the Phone

(Topic created: 07-02-2022 10:48 PM)
7807 Views
omar_alvarez_
Constellation
Options
Fold & Flip Phones

Ever since the new update, whenever I open my phone, it glitches and turns off randomly. Any tips to help?

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, I can certainly understand how frustrating it is when your device is not working as designed. This article provides some steps that may help with the phone unexpectedly powering off. https://www.samsung.com/us/support/troubleshooting/TSG01002035/

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

 

View solution in context

2 Replies
dpickett_18
Galaxy
Options
Fold & Flip Phones
Try resetting cache partition. Power off phone. Then hold power button and volume up at the same time. When phone turns on, release power button while holding volume up. Screen should pop up. Find clear cache partition. Use volume to toggle down, and power button to select. After doing that, find the repair apps and do that.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, I can certainly understand how frustrating it is when your device is not working as designed. This article provides some steps that may help with the phone unexpectedly powering off. https://www.samsung.com/us/support/troubleshooting/TSG01002035/

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html