Touch Screen Isn't Responding

[SarahSkipper]

Ever since the last software update, my touch screen isn't responding properly. It never gave me any troubles before the update. At first my screen wouldn't respond at all until I did a force restart holding the power and volume down button. Now it responds but not all of the time. There's still a lot of times where it won't respond to touches and this is happening pretty often. My phone is the Flip 6.

[kimberleigh]

Have you gone to the support tab at the bottom of the page here (rt side) and done a diagnostic check on your device ? I would recommend starting there. Touchscreen is one of many things it tests

[SarahSkipper]

I'll try that.

[SarahSkipper]

So I just ran it and of course it says everything is fine. It's a difficult problem because it isn't always giving the problem. If it was, I wouldn't be able to use the phone at all.

[kimberleigh]

Hmmm... not sure what else to try. Seems it should be under warranty unless there is physical damage ?

[SarahSkipper]

I mean, it only started doing this since the last software update. I wonder if I'm the only one experiencing this. I wonder if they did something wrong to the software that needs to be fixed.

[kimberleigh]

Not sure, but if that is the case, I'm sure they will release an update quickly....

[meself]

Submit feedback

[SarahSkipper]

?

[meself]

In support bottom right in about middle there's a submit feedback option type in what's happening and submit