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Original topic:

Unable to use Google wallet when I had on my past phone.

(Topic created: 04-08-2024 09:05 AM)
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userxpvWrNCDQy
Cosmic Ray
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Why
userxpvWrNCDQy
Cosmic Ray
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I have the zflip5. When I try to pay like I used to it doesn't work. I had Galaxy A515G. It worked perfectly. No problems. This phone is a disappointment.
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userxpvWrNCDQy
Cosmic Ray
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I have the Zflip5. I also added the Samsung wallet as was suggested. I tried to use it this evening with no luck.
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Rydah
Planetary Samsung Care Ambassador
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Have you tested out nfc in any other way?

You can run diagnostics by going to: Settings>Device care>Phone diagnostics>NFC. What does it say there?

Best regards,
Rydah
Samsung Care Ambassador

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userxpvWrNCDQy
Cosmic Ray
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Ran diagnostics. NFC IS fine still doesn't work. I hate this phone.
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Tidbitty
Supernova
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Where did you buy it from? Is it an international version? What phone and FW version? What error are you getting? If it's a Google Safety Net issue you have to wait for Google to fix it. That's all done on their side and Samsung can't help you. If it's an international model then Google won't let you use region specific versions of wallet.
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userxpvWrNCDQy
Cosmic Ray
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I just have a regular phone. I don't know what you mean by an international version. I wouldn't need that since I live in the US. I have my phone through Verizon. I initially went there, and the people there were USELESS!
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Tidbitty
Supernova
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What error message?
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userxpvWrNCDQy
Cosmic Ray
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No error message. It just doesn't work.
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Tidbitty
Supernova
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What happens and what troubleshooting steps have you done?
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realaud
Honored Contributor
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Sometimes international versions are sold online, like at Amazon. Some people don't completely read the description, like when it says South American version. Some people buy their phones in other countries, not realizing they may be region locked. That makes it an international version. It sounds like you bought your phone in the US from Verizon, so it is likely the proper version.

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